BOOKING CONDITIONS
1. DEPOSIT
A deposit of the property rental must be paid as mentioned at the payment / cancellation terms. No contract with us will exist until we have received this amount and the booking form duly signed, and have consequently confirmed your booking.
2. BALANCE
The balance of the payment must be paid at least eight (8) weeks before your arrival. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges and to retain the deposit. For bookings made within eight weeks of arrival date, you will be required to pay the full cost of your holiday at the time of booking.
3. CANCELLATION BY YOU
It is agreed between us that should you wish to cancel all or any part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost: 8 weeks or more before arrival = non-refundable deposit, 8 weeks before arrival = deposit & balance. All cancellations must be sent to us in writing and signed by the signatory of the booking form.
4. CANCELLATION OR ALTERATIONS BY US
Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.
5. NUMBER OF GUESTS
Only those persons stipulated on the booking form may use the property. The number of guests must not exceed the maximum number indicated in the booking form. Should the key holder find more persons than those stated, he will be entitled to ask the clients to vacate the property.
6. INSURANCE
It is advised that your party is covered by comprehensive travel insurance including coverage against trip cancellation and against personal injury. The appropriate coverage should be purchased at the time of the booking. Please contact your travel agent, travel consultant or insurance broker about this.
7. ARRIVAL AND DEPARTURE TIME
Check-in time is from 3pm to 8pm. Check-out time is before 10am. In case of flight delays or inconvenience while travelling, guests should contact us at the earliest. We cannot guarantee early check-ins or late check-outs unless confirmed by us in advance.
8. SECURITY DEPOSIT
A security deposit as stated in the booking form is payable either in cash at the check in or with the balance of the reservation, to cover during your stay the cost of any damages to the property or its contents. If paid in cash, the amount is fully refunded in cash at the check out. If paid by credit card or bank transfer, the amount is fully refunded no later than 15 days from your departure provided we receive from you full bank account details including account name, bank name, IBAN code and BIC code.
9. COMPLAINTS
We have personally checked and thoroughly inspected each property. The descriptions displayed on our website and catalogue are accurate and made in good faith. However, we decline all responsibility for any modifications made by the owners without our knowledge. We also do not accept any responsibility for the shortage of water supply, gas or electricity, nor for the breakdown of the swimming pool filtration system. We will do our very best to assist you and solve these problems the soonest possible. If you have any problem during your stay, which cannot be satisfied by dealing directly with the property key holder, you should contact us immediately. It is impossible for us to help you claim compensation from the owner if you do not contact us during your stay. Complaints lodged only at the end of the holiday period will not be taken into consideration. Guests who decide to leave the property earlier without our knowledge lose all rights to any eventual refund or rebate.
10. DAMAGES TO THE PROPERTY
The client signing the booking form is responsible for the correct and decent behavior of his party. You are responsible for any loss or damage that you or members of your party may cause to the property or its contents. You are required to report any damages to the property key holder or to us (Loyal Villas Luxury) and to bear the cost of repair or replacement. Should you or any member of your party behave disrespectfully towards the property and its contents, the key holder has the right to ask all guests to vacate the property immediately.
11. EVENTS & ENTERTAINMENT
Entertainment parties and functions involving a large amount of invitees are strictly prohibited unless fully approved by the property key holder in advance and notified to us (venue fees may apply). Should you make an unauthorized use of the property in such a way, the key holder has the right to ask all guests to vacate the property immediately and your security deposit will be fully forfeited until all applicable claims are fully assessed by the owner.
12. INJURY DISCLAIMER
Neither the owner of the property, nor us (Loyal Villas Luxury) can be held responsible for any accident or injuries occurred to all guests during their stay at the property under any circumstances.
13. CHILDREN
Children are generally accepted in our properties. However, some property owners apply certain child age restriction policy. It is your duty to notify us if there will be any children (and their exact age) in the party before finalizing a booking.
14. PETS
Pets are generally not accepted in our properties. If you want to bring one with you, please check with us first to have authorization from the owner.
15. SWIMMING POOL
The swimming pool will be kept clean and operational by the property staff. If your rental period is before 01 June or after 01 October, please check with us if the swimming pool is operational. All properties will provide pool towels for guests use. Beach towels are usually not provided.
16. CLEANING & MAID SERVICE
The property will be cleaned at the beginning of the rental period, before your arrival. However, guests should leave the property clean and in order at the time of their departure. If the property is not left in acceptable conditions, a sum will be deducted from the security deposit. Linen change and general maid service are provided as described at “services included”.
17. EXTRA DAILY MAID SERVICE
Most of our properties provide at least two hours daily maid service, including twice weekly change of bed linen and bath towels. Should you require extra maid service, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. Please note that we must be informed if a third party cleaner has access to the house at any time.
18. CHEF SERVICE
Most properties do not provide cook service unless specified otherwise. Should you require a private cook or a caterer, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. Please note that we must be informed if a third party caterer has access to the house at any time.
19. WATER AND ELECTRICITY
Please note that some of our properties are located on small islands with severe problems of drought. Therefore, water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to reestablish its supply. Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.
20. TELEPHONE AND INTERNET SERVICE
Please note that some of our properties do not have telephone nor Internet services, unless specified otherwise. In this case, we strongly recommend to travel with at least one mobile phone. When Internet service is provided at the property, we cannot guarantee we will be able to re-establish the connection in case of a technical problem beyond our control, such as a faulty line from the local telephone company. Some properties feature internet at extra cost.
21. PHOTOGRAPHY
Photographs taken at the property cannot be used or sold for profit without written authorization from us and from the owner.
22. VALUABLES
Valuables left at the property are at the clients’ risks. Neither us (Loyal Villas Luxury) nor the owner (and the property staff) can be held responsible for their loss, misplacement or robbery at any time.
23. LAW – JURISDICTION
In the event of any dispute concerning the terms and conditions of this contract, the parties agree that any such disputes shall be settled by the Greek Law.